Terms of Service

Last Updated: 01/01/2026

IMPORTANT: Please read these Terms of Service carefully before using our website or purchasing our products. By accessing or using our services, you agree to be bound by these terms. If you do not agree to these terms, you may not use our website or services.

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and [Your Company Name] ("Company," "we," "us," or "our") governing your use of our website, products, and services.

By accessing our website, registering for an account, placing an order, or using our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Eligibility and Use Restrictions

Professional Use Only

Our products and services are intended exclusively for licensed healthcare professionals, including but not limited to:

  • Physicians (MD, DO)

  • Nurse Practitioners (NP)

  • Physician Assistants (PA)

  • Licensed medical clinics and facilities

  • Other qualified healthcare providers authorized to order and administer regenerative medicine products

By using our services, you represent and warrant that:

  • You are a licensed healthcare professional in good standing

  • You possess the necessary credentials and authority to purchase and use our products

  • You will use our products only for lawful medical purposes

  • You will comply with all applicable federal, state, and local laws and regulations

  • All information you provide is accurate, current, and complete

Age Requirement

You must be at least 18 years of age to use our website and services.

3. Account Registration and Security

To purchase products or access certain features, you may be required to create an account. You agree to:

  • Provide accurate, current, and complete information during registration

  • Maintain and promptly update your account information

  • Maintain the confidentiality of your account credentials

  • Notify us immediately of any unauthorized use of your account

  • Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate your account at any time if we believe you have violated these Terms or provided false information.

4. Product Orders and Sales

Order Acceptance

All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

  • Product availability

  • Errors in product or pricing information

  • Inability to verify credentials or authorization

  • Suspected fraudulent activity

  • Compliance concerns

Pricing and Payment

  • All prices are subject to change without notice

  • Prices do not include shipping, handling, or applicable taxes unless otherwise stated

  • Payment is required at the time of order unless other arrangements have been made

  • We accept [payment methods: credit cards, wire transfer, etc.]

  • You are responsible for any fees charged by your financial institution

Credential Verification

We reserve the right to verify your professional credentials before processing any order. You may be required to provide:

  • Professional license number and documentation

  • DEA number (if applicable)

  • Business or clinic information

  • Additional documentation as needed

5. Shipping and Delivery

  • Shipping times are estimates and not guaranteed

  • Products requiring temperature-controlled shipping will be shipped according to manufacturer specifications

  • You are responsible for ensuring someone is available to receive temperature-sensitive shipments

  • Risk of loss and title for products pass to you upon delivery to the carrier

  • You must inspect products upon delivery and report any damage or discrepancies within 24 hours

6. Returns, Refunds, and Cancellations

Due to the nature of our products (biological materials), all sales are final unless:

  • Products arrive damaged or defective

  • Wrong products were shipped

  • Products do not meet specified quality standards

Claims for damaged, defective, or incorrect products must be made within 24 hours of receipt with photographic evidence. We will determine, in our sole discretion, whether to issue a refund, replacement, or credit.

Orders may be cancelled before shipment. Once shipped, orders cannot be cancelled.

7. Product Information and Disclaimers

Medical Disclaimer

THESE STATEMENTS HAVE NOT BEEN EVALUATED BY THE FOOD AND DRUG ADMINISTRATION. THESE PRODUCTS ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE.

Our products are Human Cells, Tissues, and Cellular and Tissue-based Products (HCT/Ps) regulated under Section 361 of the Public Health Service Act and 21 CFR Part 1271.

No Medical Advice

Information on our website is for informational purposes only and does not constitute medical advice. You are solely responsible for determining the appropriate use of our products for your patients.

Product Information Accuracy

While we strive to provide accurate product information, we do not warrant that product descriptions, specifications, or other content is accurate, complete, or error-free. In the event of an error, we reserve the right to correct it.

8. Regulatory Compliance

You acknowledge and agree that:

  • You are responsible for complying with all applicable federal, state, and local laws and regulations regarding the purchase, storage, handling, and use of our products

  • You will use products only in accordance with FDA regulations and guidelines

  • You will maintain all required documentation and records

  • You will report any adverse events as required by law

  • You will not make unsubstantiated claims about product efficacy

9. Intellectual Property Rights

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of [Your Company Name] or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

  • Copy, reproduce, modify, or distribute our content without permission

  • Use our trademarks or trade names without authorization

  • Reverse engineer or extract source code from our website

  • Create derivative works based on our content

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

IN NO EVENT SHALL [YOUR COMPANY NAME], ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • Your use or inability to use our products or services

  • Any unauthorized access to or use of our servers or data

  • Any interruption or cessation of services

  • Any errors or omissions in content

  • Any patient outcomes or results from use of our products

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR OUR PRODUCTS SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT(S) GIVING RISE TO THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless [Your Company Name] and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including attorney's fees) arising from:

  • Your use of our products or services

  • Your violation of these Terms

  • Your violation of any third-party rights

  • Any patient injury or adverse event related to your use of our products

  • Your failure to comply with applicable laws and regulations

12. Warranty Disclaimer

OUR PRODUCTS AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that:

  • Products will meet your specific requirements or expectations

  • Products will achieve any particular medical outcome

  • Our website will be uninterrupted, secure, or error-free

  • Any errors or defects will be corrected

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

Material changes will be communicated via email or prominent notice on our website.

14. Termination

We may terminate or suspend your access to our website and services immediately, without prior notice or liability, for any reason, including:

  • Violation of these Terms

  • Fraudulent or illegal activity

  • Failure to maintain required credentials

  • Request by law enforcement or regulatory authorities

Upon termination, your right to use our services will immediately cease. Provisions that by their nature should survive termination shall survive, including warranty disclaimers, indemnity, and limitations of liability.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of [Your State], without regard to its conflict of law provisions.

Any dispute arising from these Terms or your use of our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in court.

You waive any right to participate in a class action lawsuit or class-wide arbitration.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and [Your Company Name] regarding use of our services.

Effective Date: 01/01/2026
By using our website or services, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.